Business Process Outsourcing
Dumela’s Business Process Outsourcing (BPO) services enable you to focus on your core business while we take responsibility for back-end processes like payroll, HR, or accounting. We tailor our services and solutions to fit your exact needs and then execute consistently with quality, leaving your team free to drive the results that are key to your success. Dumela’s BPO services also enable you to scale and downsize as needed efficiently and with minimal risk as your business needs evolve over time.
Our service offering can be classified into four areas:
Accounting and Bookkeeping
Our Outsourced Accounting and Bookkeeping operations are managed in partnership with local offices of internationally recognized "Big Four" Accounting and Audit firms.
Our team can help with your Data Processing/Data Entry Management, Data Conversion and SKU Management/Rationalization needs.
We support and manage back office operations for a variety of healthcare businesses.
Contact Center Operations
We have a well trained team of customer service agents who provide inbound and outbound contact center support for clients in the hospitality, technology, finance and other industries.