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Privacy Policy

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Dumela Corp – SGBVIM Application

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Dumela Corp (“we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and security of information processed through the Sexual and Gender-Based Violence Incident Management System (SGBVIM).

This Privacy Policy explains how we collect, use, process, store, and protect information when authorized users access and use the SGBVIM mobile and web applications.

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1. About the Application

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SGBVIM is a secure incident management platform designed for authorized institutional and law enforcement use. The system supports structured documentation, investigation, case tracking, survivor support management, and reporting of sexual and gender-based violence cases.

The application is not a public reporting tool. Access is restricted to authorized personnel only.

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2. Information We Collect

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The SGBVIM system processes information entered by authorized users for official case management purposes.

The categories of information may include:

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A. Incident Information

  • Case number

  • Nature of offense

  • Date and time of incident

  • Location of incident

  • Case summaries

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B. Personal Information

  • Name

  • Address

  • Contact information (phone number)

  • Age

  • Gender

  • Nationality

  • Marital status

  • Occupation

  • Relationship details between parties

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C. Sensitive Information

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Due to the nature of the system, sensitive information may be processed, including:

  • Information relating to sexual offenses

  • Information concerning minors

  • Disability or special needs indicators

  • Criminal history or court outcomes

  • Survivor referral and support details

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This information is processed strictly for lawful investigative, administrative, and reporting purposes.

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3. How We Collect Information

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Information is collected:

  • Directly from authorized users entering case details

  • Through secure system-generated records

  • Through internal workflow updates within the application

We do not collect information for advertising or commercial profiling purposes.

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4. Purpose of Data Processing

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Information processed within SGBVIM is used exclusively for:

  • Recording and documenting incidents

  • Managing investigations

  • Monitoring case status and legal proceedings

  • Tracking survivor referrals and support services

  • Generating statistical and analytical reports

  • Supporting institutional oversight and compliance

We do not sell, rent, or monetize personal data.

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5. Legal Basis for Processing

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Data is processed under:

  • Applicable national and institutional laws

  • Public interest and law enforcement mandates

  • Official directives governing case management systems

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6. Data Security

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We implement appropriate technical and organizational safeguards to protect information, including:

  • Encrypted data transmission (HTTPS/TLS)

  • Secure cloud hosting infrastructure

  • Role-based access control

  • Password-protected authentication

  • Audit logging and activity monitoring

  • Restricted administrative access

While we use industry-standard protections, no electronic system can guarantee absolute security.

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7. Data Sharing and Disclosure

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Information may be shared only with:

  • Authorized law enforcement agencies

  • Courts and judicial authorities

  • Approved government ministries or departments

  • Official referral organizations (e.g., NGOs, agencies)

Data is never shared for marketing or advertising purposes.

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8. International Data Transfers

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If data is hosted or processed outside the primary jurisdiction of operation, we ensure appropriate safeguards are implemented to maintain confidentiality and compliance with applicable data protection standards.

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9. Data Retention

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Information is retained in accordance with:

  • Legal and regulatory requirements

  • Institutional record retention policies

  • Criminal investigation record-keeping obligations

Data is not retained longer than necessary for official purposes.

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10. User Responsibilities

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Authorized users of SGBVIM must:

  • Maintain confidentiality

  • Protect login credentials

  • Avoid unauthorized disclosure of case information

  • Comply with institutional privacy policies

Misuse of the system may result in disciplinary or legal action.

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11. Children’s Information

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SGBVIM may process information relating to minors strictly for lawful investigative and protection purposes. The system is not intended for direct use by children.

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12. Third-Party Services

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The application may rely on secure hosting providers and infrastructure partners to deliver the service. These providers are contractually required to maintain confidentiality and security standards.

We do not use third-party advertising networks.

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13. Your Rights

Depending on applicable laws and institutional policies, individuals may have rights to:

  • Request access to information

  • Request correction of inaccurate information

  • Raise concerns regarding data handling

Requests should be directed to the appropriate institutional authority managing the system.

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14. Changes to This Policy

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We may update this Privacy Policy from time to time. Updated versions will be published at:

https://www.dumelacorp.com/privacy

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15. Contact Information

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For privacy-related inquiries, please contact:

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Dumela Corp
5608 17th Avenue NW #979
Seattle, WA 98107
United States

Phone: (307) 200-9368
Email: info@dumelacorp.com
Website: https://www.dumelacorp.com

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